If you are a Salesforce Certification Practice Test student of mine, and have recently re-taken one of my practice tests on Udemy, the default results that display are from your first attempt. Here is how to access the results of your most recent attempt: For someone who retakes the test, the results page will look Read more about How to View Salesforce Practice Test Re-take Results[…]
With the advent of the Path functionality in Lightning Experience, which was formerly known exclusively as a Sales Path, this opened up a new and useful way of highlighting key fields and guidance for success for Salesforce users. What happened very quickly is that administrators and developers started clamoring for this Path functionality to be Read more about Adding a Path to Case Records in Lightning Experience[…]
Here are five sample test questions from the Salesforce Certified Service Cloud Consultant Exam Guide. Sample Question #1 Sample Question #2 Sample Question #3 Sample Question #4 Sample Question #5 I hope you find these videos helpful. You can view the full Service Cloud Consultant Certification Course Outline here.
I am often asked how many Lightning Experience questions are on the Administrator exam? In this video, I answer this question, and explain why you need to focus on understanding the concepts and not get distracted with Lightning vs. Classic.
I noticed a bullet point on both the Sales Cloud and Service Cloud Consultant exam guides which were the same. This is found in the Integration and Data Management knowledge area of both exam guides, and it reads: Given a scenario, analyze the implications and design considerations of large data and transaction volumes. Here are Read more about Salesforce Deferred Sharing for Large Data Volumes[…]
One common question is which objects are in the Sales Cloud vs. Service Cloud. Also, which objects overlap between the two. A little-known gem is the object diagrams found in the SOAP API Developer Guide. With that sort of name, it is sure to scare off most administrators and consultants, but it is worth a Read more about Salesforce Objects Reference and ERD Diagrams[…]
In this quick video, I walk through how to access and search the Setup menu in Salesforce Classic. Newer Admins and Users often press Enter when searching Setup, rather than clicking from the list of matching results that display and narrow as you search.
In this video, from the Salesforce Sales Cloud Consultant Certification Course, I run through how to set up a Path on an Opportunity.
Salesforce wins because they have mastered the art of easy. I first learned HTML and creating websites in the mid-1990s. In the mid-2000s, I embraced WordPress as a better way of quickly creating websites, although they were static, for the most part. When I laid eyes on Salesforce for the first time, it clicked with Read more about Creating an App in Salesforce is Stupid Awesome Easy and Lightning Fast[…]
At the back of the official Salesforce Exam Guide for the Administrator Certification are sample questions. In this video, I walk through the first sample question. I address the wording of the question as well as to demonstrate in Salesforce what the right answer is. Check it out! Video from The Complete Salesforce Certified Administrator Read more about Salesforce Certified Administrator Exam Guide Sample Question #1[…]