Category Archive News

Salesforce Administrator Certification Practice Tests

Hundreds of students have asked for recommended resources for Salesforce Administrator Practice Tests. I have always been hesitant to recommend a resource, because what I have seen that is out there, inevitably contains poorly worded questions, incorrect answers, and contradictory information. So, to further enhance and extend your learning experience, while providing a resource that I can personally recommend and support, I have just released a new course – Salesforce Administrator Certification Practice Tests!

This course contains three timed practice tests of 60 questions each. That’s a total of 180 questions to help you know when you are ready to take the full exam from Salesforce. I have hand-crafted each question on these three tests very carefully. I followed the official Exam Guide by Salesforce and have followed the weighting for each of the 15 Knowledge Areas that you will be expected to know on the actual exam. This is quite simply the closest I can get to re-creating what the actual test-taking experience is like.

You will receive feedback on each question, along with the Knowledge Area that the question pertains to, as well as information on not only what the correct answer is, but also why. I also add additional insight and tips on incorrect answers, best possible answers for given scenarios, etc. I have really tried to get into the nuances of the platform to really help you unearth areas you understand well, along with areas that you should address before registering for the full exam.

Use promo code MWMPRACTICE15 to enroll for just $15 – that’s just $5 per test – or use this link:

https://www.udemy.com/salesforce-administrator-certification-practice-tests/?couponCode=MWMPRACTICE15

Happy learning, and see you in the cloud!

 

Sample Exam Questions via Social Media

I have noticed Salesforce University sharing pop quizzes that have questions similar to what you will find on the various Salesforce Certification Exams. In this video I discuss their Twitter and Facebook accounts that you should follow, along with a sample of one of the pop quizzes.

Salesforce Sales Cloud Consultant Certification

My next Salesforce Certification course is coming soon. If you are interesting in pursuing the Salesforce Sales Cloud Consultant Certification, here is a short video where I discuss the certification, pre-requisites, and why it is valuable to have.

Do the Newest Salesforce Features Appear on the Certification Exams?

We are coming up to the Spring ’17 Release of Salesforce. With each new release from Salesforce, the question comes up if these new features will be on the certification exam. I address this question in this video and provide my own opinion as to how Salesforce handles new features on exams, and how they vet their certification questions via their maintenance exams.

Platform App Builder Certification Course

I have spent the past few months putting together a massive training resource to help you get certified as a Salesforce Platform App Builder. This course contains over 20 hours of in-depth video content.
Salesforce Platform App Builder Certification Course
I structured the course to follow the Platform App Builder Study Guide, section by section. So you will find a sections in the course devoted to and corresponding with each section of the Study Guide. I go in-depth on so many oddities and curiosities of the Salesforce Platform that I have learned spending countless hours building enterprise applications for companies that span a multitude of industries. Applying these real world scenarios and sharing tips and various gotchas should give you a deeper insight on the platform and help fully prepare you for the exam.

I have also included an app of our own that we build throughout the duration of the course. We create an IMDb clone app. This app entails creating several custom objects, a lot of fields, master-detail relationships, junction objects, custom tabs, and a lot more. I thought it would be helpful to build an app throughout the course to help apply what you are learning.

I have also devoted a lecture to each of the sample exam questions that Salesforce provides in the Study Guide. I talk through how to approach exam questions, why the wording of the questions matter, and how to approach questions in a test-taking scenario.

You can enroll in this 20 hour course for just $15. That is not a typo. I want to help get you certified and also to make this training affordable to everyone.

The interest and feedback has been immense, since the course launched in early January. The course has been out just 10 days and over 700 students have already enrolled. And the reviews have been stellar – with 97% of all reviews giving the course at least 4 out of 5 stars.

You can keep the course for life. You can go at your own pace, because the course is on-demand, and I update it constantly to keep it current. You’ll also find me very responsive to questions and interactive and appreciative to feedback.

You’ll find the Platform App Builder Certification not only covers the classic interface, but also has sections devoted to the Salesforce1 mobile app, and also Lightning App Builder, Lightning Process Builder, and a lot more. Check out the sections of the Platform App Builder Study Guide here for a full list.

Mike Wheeler Media featured in InfoWorld

IFW

Recently, Bruce Harpham published an article in Infoworld explaining the booming demand in the Salesforce job market. Bruce describes the process of switching careers to Salesforce, the versatility of the platform, various training resources (including my courses), and how to round out a resume that compliments your certification.

I am grateful for the opportunity to share my thoughts on the growing demand for Salesforce talent in today’s marketplace. Many thanks to both Bruce, and InfoWorld, for including me in the article.

 

Salesforce Certifications and Landing a Job

I am often asked by current and prospective students what their job prospects are if they attain the Salesforce Administrator Certification, Sales Cloud Consultant Certification, Service Cloud Consultant Certification, Marketing Cloud Consultant Certification, Platform App Builder Certification, Platform Developer I and II Certifications, etc. I wanted to take a moment to discuss how to leverage certifications strategically to make yourself a more attractive candidate – especially to Salesforce Consulting Partner companies.

Salesforce focuses on their core platform. What started as a CRM (Customer Relationship Management) solution, over time, blossomed into a customizable PaaS (Platform as a Service). Recently, Salesforce has reached the maturity level of branching into specific verticals, such as the Government Cloud, Health Cloud, Commerce Cloud (via the Demandware acquisition), and more. Salesforce employs a partner network of Independent Software Vendors (ISVs – these are companies that build and sell solutions on top of the Salesforce Platform via the AppExchange) and Consulting Partners. I want to focus on these Consulting Partners for a moment.

A consulting partner company specializes in Salesforce implementations for companies. They provide consulting services and steer clients toward best-practice principles, enabling clients to customize the Salesforce platform to fit their specific business needs. Within this Salesforce Partner eco-system, these partner companies can reach Silver, Gold, Platinum and Global Strategic status with Salesforce. These tiers that Salesforce Consulting Partners can attain are measured using a complex scoring system, that weighs several different factors. One of these factors, and how it can relate to you, has to do with the number of certified individuals a Consulting Partner company has on staff.

If you boil it down, what certifications you bring to the table in a job interview with a Consulting Partner company will make you more attractive in their eyes. If you have several certifications, you will be worth more “points” to the company as they aspire to move up the tier system, from Silver, to Gold, to Platinum. One thing to note is that in this scoring system, the Salesforce Administrator Certification does not figure for any points for Consulting Partners. The Administrator Certification is a pre-requisite however for the Consulting certifications. So you have to pass the Administrator exam in order to go for the Consultant ones.

Refer to this graphic for the scoring system, and make note of the Certifications and Expanded Knowledge sections to see the various certifications and their points for Consulting Partners.

scoring

In conclusion, keep Salesforce Consulting Partner Companies in mind when you are going down your own learning path of certification(s). Use this inside information to your own advantage so that you can get a great job and launch your career in the cloud.

For more information on the various Salesforce Certifications and Career Paths that are available, enroll in my 1.5 hour Introduction to Salesforce Certifications and Careers Course for free.

Udemy Live

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Recently, I took my family on a vacation out west. We visited San Francisco, Oakland, and Seattle. In all three of these cities, we continually found ways to enhance our courses, either through the filming of lectures, or the filming of meetings.

We started our trip in San Francisco with a conference of 160 Udemy instructors from around the world. Udemy Live gave us the opportunity to attend several workshops, as well as a couple of keynote talks. We heard from Udemy’s founder and also their CEO. They set a vision for the future and detailed their past of growing pain and the challenges they overcame. For all of our students, we filmed many new lectures that will soon be added to our courses. These ranged from implementation meetings with non-profit organizations that we are working with, as well as videos geared toward encouraging and inspiring students along their journey of learning and potential career change.

The videos involving the non-profit organizations coverIMG_7094 how to utilize catchafire.org to easily connect with organizations around the country in need of volunteers. We are working on a Salesforce Implementation and Data Cleanup Project for the California School Age Consortium, based out of Oakland, California – calsac.org. We are also assisting with another Salesforce Implementation with iLeap out of Seattle, Washington.

My main drive in taking on these projects and documenting them is to help others to get certified and build their resumes. I think it is also helpful to lead by example, and the ability to meet with these organizations in person will add a lot of value to my video lectures in my courses. This will help people to envision how to volunteer for a non-profit organization, so that they too can build their resume, help others, and get hands on experience in applying what they are learning towards their certification goals.

Also, there are some commonalities between non-profit and for-profit implementation meetings. The key things are addressing the problems or pain-points that need to be solved. One key difference is that it is helpful to have experience working on non-profit projects and the Salesforce Non-Profit Starter Pack, especially.  There are a few differences between for-profit organizations and non-profit organizations. First, the handling of Accounts and Contacts can vary greatly between the two. Next, Opportunities appear as Donations in the Non-Profit Starter Pack.

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My goal with most of the videos that we shot was to inspire others and to help them overcome the very common fears of failure, not being smart enough, being too old, too young, or too whatever. There is a lot of self-doubt, which I also experienced when I set out to first get certified. I had a lot of doubt as well with creating my first certification course. Being on the other side of both, I see that those fears and doubts are misplaced, so my goal is to take others from “What if?” to “Why not?”. So, rather than listening to the negative voices of “what if something bad happens?” or “what if I can’t do this?” to instead flip it to a positive of “why not me?”, and simply go for it.

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New & Specialized Developer Certifications

Since Salesforce’s inception, their entry-level certification for those looking to develop on the platform was the Force.com Developer 401 Certification. They also had an Advanced Developer 501 Certification exam as well, which consisted of a set of multiple choice exam questions and also a programming assignment. With the Summer ’15 release, Salesforce announced they would be retiring the old Developer 401 and Advanced Developer 501 Certifications and replacing them with three new certifications. The old certifications were retired on Sept. 14, 2015 and are no longer available to acquire. Those that held the old certifications can keep them, and can also take a transition exam to attain the new certifications.

The first new certification is the Platform App Builder Certification. This certification’s purpose is in its name. It is for people who excel in customizing the Platform. It allows those who tend to use the declarative capabilities (clicks instead of code) of Salesforce to hone in on those skills. The Platform App Builder Certification does resemble the old Developer 401 Certification, to a point, but there are newer Platform functions that have found their way onto this new exam. The two completely new sections of the study guide are the most obvious difference. Those would be the Social and Mobile sections. They currently hold low percentages relative to the other sections, but their appearance at all separates the Platform App Builder certification from the DEV401 certification. The emphasis on reporting was also cut in half in the creation of this new certification. The next major difference is not one that is terribly obvious upon first inspection of the study guide. The original developer certification had a section called App Design, and the App Builder certification seemed to carry that on with the new name of App Development. However, the content of both of these sections is completely different. The new certification focuses much more heavily on app deployment. This involves things such as lifecycle management, the implications of unmanaged packages, and change sets.

One key point to bear in mind is that for you to now have the word ‘Developer’ in your certification, you have to pass the new Platform Developer I certification. What Salesforce has done is basically split the old Advanced Developer Certification into two new certifications – Platform Developer I and Platform Developer II.

For Platform Developer I, this certification is geared heavily towards those who resort to programmatic solutions for developing on the Salesforce Platform. They also released a Platform Developer II. Both the Platform Developer I and Platform Developer II certifications contain a multiple choice component. The Platform Developer II Certification also requires that you successfully complete a programming assignment as well as an essay exam.

To learn more about the study guides and the certifications, visit: certification.salesforce.com

Campaign Influence

Campaign Influence 1

Campaign Influence is Salesforce’s way of attributing multiple campaigns to one opportunity, however each opportunity can only have ONE primary campaign for ROI calculations and rollup summaries. Although multiple campaigns cannot be used to populate rollup fields, Campaign Influence allows users to report on the success of multiple campaigns that are related to an opportunity.

Campaign Influence 2

To view the Campaign Influence on an opportunity detail page, just add the related list to the page layout. Once this is done, you can manually add the opportunity to campaigns or you can rely on automatic association (if it is enabled).

Campaign Influence 3

Automatic Association is executed when a contact role is added to an opportunity. Salesforce will automatically update the Campaign Influence related list with any campaigns that are associated with the contact roles on the opportunity.